Ep 143 | The New KPI’s & Skillset Maintenance With AI

Touching every ticket used to look like ownership.
Now, it can keep your maintenance team tied to the old way of working.

Pablo Gonzalez, Chief Evangelist at Vendoroo, breaks down the new maintenance scorecard - protect the experience, improve the system, and catch embers before they become fires.

You'll Learn:

🤖 Why ticket activity is no longer the best measure of maintenance performance
👀 How the coordinator’s role shifts from touching every task to watching the system
🔥 Why protecting staff capacity helps teams catch resident frustration earlier
📊 How to build KPIs around the workflow your business actually runs
🧠 Why teaching the system your judgment makes future maintenance decisions stronger

🎧 Listen now to see how AI-native autonomous execution gives maintenance teams the space to focus on the experience, not repetitive work.

🌟 Stay Connected with Us

🤝 Connect with David Normand on LinkedIn
🤝 Connect with Rob Kazen on LinkedIn
🤝 Connect with Chris Weidley on LinkedIn
🤝 Connect with Stacia Davis on LinkedIn
🎙️ Connect with Pablo Gonzalez on LinkedIn
📬 Subscribe to Vendoroo's Weekly Newsletter
💼 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website

Chapters:

0:11 – The Hardest Part Of AI Adoption
01:47 – When Activity Starts Becoming Interference
03:06 – The Scoreboard Built For Manual Maintenance
05:10 – The Human Work That Still Matters
07:10 – The Hidden Cost Of Just Handling It
09:29 – Freshness As A Maintenance Advantage
11:22 – A KPI Cannot Be Copy And Pasted
13:24 – Teaching The System Your Business Judgment
16:13 – Measure The Work AI Makes Possible