Ep 93 | The Injustice Of The Holidays For Property Managers & A Way To Break Out!

What if the most unfair part of property management… is the part no one talks about?

The holidays.

While everyone else is unplugging, property management teams are on-call because the “small” maintenance issue that’s no big deal in September becomes a full-blown emergency when tenants have family in town and the oven dies at 6 PM on Christmas Eve.

In this episode of Property Management Frame Breakers, Vendoroo's Chief Evangelist, Pablo Gonzalez, calls out the holiday injustice baked into the PM operating model and shares a practical way to break out of the firefight this season, not “someday.”

You’ll hear the real story of how Vendoroo evolved from onboarding like a SaaS company… to onboarding like a new teammate: an AI agent that can plug into your PMS, learn how you actually run maintenance (vendors, escalation rules, real policies), and start taking work off your team’s plate within an hour.

You’ll learn:

🎄 Why the holidays expose the “always-on” trap in property management
📞 How an AI voice receptionist can handle calls, route requests, and create work orders (without phone trees)
🧠 The difference between AI that assists and AI that owns outcomes
🛠️ How troubleshooting + triage reduces unnecessary work orders and lowers your open WO count
⏱️ Why this isn’t “software to learn”, it’s a teammate that raises its hand when it’s unsure

To make it real, Vendoroo is offering a 90-day risk-free trial of its entry-level package built to give your team breathing room during the most stressful time of the year.

If you’ve been curious about Vendoroo but never had the right moment… this is the moment.

🎧 Listen now and give your team the gift of getting off the phone.

🌟 Stay Connected with Us:

🎙️Connect with Pablo Gonzalez on LinkedIn
🎙️ Connect with Pablo Gonzalez on LinkedIn
📬Subscribe to Vendoroo's Weekly Newsletter
💼 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website
🚀 Vendoroo 90 days free promo (AI receptionist, AI triage, AI troubleshooting, and work order creation)  Offer ends Dec 31.

Chapters:

00:00 Why the Holiday Season Is Rigged Against PM Teams
00:08 Confessions of a Newcomer
00:21 When “Small Maintenance” Becomes a Holiday Emergency 
00:53 Our Response: The 90-Day Risk-Free Trial 
01:03 The Package: AI Receptionist + Triage Agent 
01:15 Automating the Work Order Creation Process 
01:32 Why SaaS Onboarding Fails (and Why This Isn’t That)
02:12 Challenging the Team to Fix Onboarding 
02:27 The 1-Hour Setup: How AI Learns Your Policies Instantly 
03:11 From "Software Tool" to "Teammate with Judgment" 
03:56 Your New Holiday Strategy: Tip of the Spear AI 
04:46 A 40% Reduction in Open Work Orders (The ROI)
05:06 The "Friend Test": Why You Should Try It Now 
05:49 Why We Have <2% Churn (98/100 Clients Stay) 
06:37 A Holiday Wish… and a Challenge to Give Your Team a Break