Ep 9 | The Broken Promises of Software In Property Management & What A.I. Will Solve with David Normand

Property management is changing fast. The old ways of tracking work orders, managing vendors, and keeping owners happy just aren’t cutting it anymore.

So what’s the next move for property managers who want to stay ahead?

In this episode of Property Management Frame Breakers, host Pablo Gonzalez, Chief Evangelist of Vendoroo, sits down with David Normand, Chief Property Manager of Vendoroo, to break down the communication gaps, inefficiencies, and frustrations that have plagued the industry—and what the best property managers are doing about it.

✅ Why property management software has let us down—and how it can actually work for you
✅ The "story behind the status"—how better systems eliminate the guesswork in maintenance
✅ Why property managers who embrace new tools will dominate their markets
✅ The biggest challenge ahead: Can property managers trust technology to own decisions?

This episode is a must-listen for any property manager who’s tired of feeling stuck and ready to level up.

🔗 Listen now and get ahead of the shift before it’s too late.

Stay Connected with Us:

🌟 Connect with David on LinkedIn

🎙️ Connect with Pablo Gonzalez on LinkedIn
💼 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website 

Chapters:

00:00 Introduction to David Normand and AI in Property Management
01:04 David Normand's Journey in Property Management
04:22 Challenges with Current Property Management Software
05:57 The Importance of Context in Maintenance
09:20 Duplicating Expertise with AI
13:24 The Future of Property Management with AI
16:33 Overcoming Skepticism and Embracing AI
21:27 The Importance of AI in Property Management
22:20 Understanding the Role of Property Managers
23:09 The Future of AI in Property Management
24:55 The Human Element in AI Training
30:46 AI and Human Collaboration
38:12 The Urgency of Adopting AI